Help Desk
Internal tickets with categories, priorities, SLAs, routing rules, and reply-by-email. Built for IT, facilities, HR, and any team that handles inbound requests.
Capabilities
- Category-based routing to the right team
- Priority and SLA tracking
- Reply by email — no need to log in
- Public-facing ticket portal optional
- Knowledge base linked into ticket replies
- CSAT surveys on resolution
One inbox for every internal request
IT request, facilities request, HR question — all land in the same Help Desk, routed by category to the right team. Priority and SLA are enforced. The requester sees status updates without having to ask.
Related modules
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Executive Reports
Live dashboards for leadership: headcount, attendance, spend, projects and SLAs in one view. Saved views per team. Scheduled PDF emails.
Approval Center
A single inbox for everything waiting on you — leave, expenses, purchases, contracts, time off, document signatures. With reminders that escalate.
Try Help Desk on your own data.
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