How requests get approved

This guide is for admins. It shows you how to decide who approves each kind of request — leave, permission, and loans — so requests always reach the right person.

Setting the approver chain

1. Go to Settings → Requests.
2. Pick the request type you want to set up: Leave, Permission, or Loan.
3. Choose the approver chain — the person (or sequence of people) who must approve that type of request, such as supervisor then HR.
4. Choose who gets notified when a request comes in.
5. Save.

Repeat for each request type so they all have a clear path.

Tip: Set up the most common path first, then handle the exceptions afterwards using overrides.

Adding per-employee overrides

Sometimes one person should be approved by someone other than the default approver. Use an exception for that.

1. Still in Settings → Requests, open the per-employee overrides (exceptions) section.
2. Select the employee.
3. Choose the approver who should handle that person's requests instead of the default.
4. Save.

That employee's requests now follow their custom path, while everyone else keeps the standard chain.

Next step

Raise a support ticket →