Attach screenshots

A picture is worth a thousand words. Attaching screenshots or files to a ticket helps the support team see exactly what you're dealing with and fix it faster.

What you can attach

• Image files such as PNG and JPG
• PDF documents

You can add attachments both when you create a ticket and when you reply to one.

Adding an attachment

1. In the ticket, find the attachment area.
2. Either drag a file onto it, or click to browse and pick a file from your device.
3. Add multiple files if you need to — repeat for each one.
4. Submit the ticket or your reply as usual.

Tip: Capture the whole screen, including any error message, and make sure the text is readable. A clear screenshot saves a lot of back-and-forth.

Next step

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