Raise a ticket

Something not working, or need help from IT or another team? Raise an internal support ticket and the right people will pick it up.

Creating a ticket

1. Go to Support → Tickets → New.
2. Choose a category (for example IT, Facilities, or HR).
3. Set the priority so urgent issues stand out.
4. Write a clear subject and a description of the problem.
5. Attach screenshots if they help explain the issue.
6. Click Submit.

Your ticket is automatically assigned to the right person or team based on its category.

Tip: A specific subject like "Can't log in to payroll" gets a faster response than a vague one like "Help needed".

Following your ticket

• Open Support → Tickets to see the status of each ticket: open, in progress, or resolved.
• Add a comment to reply, ask a question, or share more detail at any time.

Next step

Set up ticket categories (admins) →